Hospitality management focuses on ensuring customer safety and comfort in a hotel, restaurant or entertainment facility. Hospitality management centers on customer satisfaction that would lead to his loyalty and repeated business. Students in hospitality management usually have the opportunity to receive hands-on experience in real hospitality organizations. Hospitality management integrates theories from similar disciplines like: commerce, business administration and supply chain management and logistics.
Hospitality management covers everything from lodging to entertainment to retail. But, as the name implies, hotel management is typically limited to hotels.As for hospitality management, the term refers to an extensive range of functions and responsibilities that ensure the best possible guest experience. Human resource management, marketing management, accountancy and financial management, PR and reputation management – all fall within the confines of hospitality management.
However, that’s not to say that there aren’t still a wide variety of hotel property types, brand styles, and opportunities within the field.Because hospitality management is such a broad term, it’s good to learn about some of the types of jobs you’d be qualified for before you pursue advanced education.
If you want to enter the hospitality management industry, you should have an ability to “sell” the lifestyle of resort and hotel chains. It is essential that you can represent the type of experience that tourists can enjoy at a particular hotel or resort. You will need to be constantly developing attractions that can make a hotel competitive with others in the city. You should be an effective communicator, and you should also have experience in brand marketing. You will need to create brochures, websites and other documents that can promote the brand of your particular hotel or casino chain.
The major responsibility of a hospitality manager is to ensure that travelers have a pleasant experience. You are responsible for overseeing the staff that works in a hotel or resort. You will need to make sure that any issues a customer has are addressed in a prompt and professional manner. You may also need to make sure that a hotel does not exceed its budget for the month. You will need to ensure that you have the ability to instantly respond to any emergencies that arise in the hotel environment.